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International airline announces autism inclusion initiative.

International airline announces autism inclusion initiative.

Posted by Alan Day News

LATAM Airlines Group is the first airline in the region to certify its employees to assist individuals with autism.

LATAM became the first airline group in the region to begin the process of certifying its employees to assist individuals with autism. This follows an agreement reached with Autism Double-Checked (ADC), an organization dedicated to promoting the most appropriate way to care for individuals with autism spectrum disorder in the travel and tourism industry.

“At LATAM, we dream of a world that does not discriminate, but rather includes; where all people have the same opportunities and are respected and accepted in any environment. Our relationships are based on respect, welcome and empathy for all people, without exception. This vision has led us to begin this process that will allow us to move towards a more inclusive group. We hope to become an even more diverse LATAM from within, supporting the inclusion of people with disabilities in the workplace in the future,” said Roberto Alvo, CEO of LATAM Airlines Group.

LATAM will begin  a certification process in the empathetic assistance of people with autism spectrum disorder. This will be led by Autism Double-Checked, an organization dedicated to training the most appropriate way to care for people with autism, allowing LATAM employees to generate work environments that are inclusive, respectful and appreciative.

“We are very pleased and impressed with LATAM’s understanding of travel for people with special needs, and the role that they are playing in creating a better onboard environment for autistic passengers. Families with autistic people are eager to travel, and LATAM is opening up new opportunities to this community. With this, LATAM is also demonstrating how much they value their employees by empowering them with professional training. Their leadership in the airline industry is admirable,” said Alan Day, co-founder of Autism Double-Checked.

The training consists of three steps: Autism Aware, which provides the required sensitivity tools; Autism Ready, which provides personnel with job-specific information and training on situations that may arise and how to deal with them; and Autism Double-Checked, that corresponds to the publication of the information so that the autism community can use as a guide to make their flight in LATAM as comfortable as possible.

The certification process will be gradual and includes all LATAM subsidiaries (Brazil, Chile, Ecuador and Peru). The training will begin for positions that have direct contact with passengers such as cabin crew, airport agents and sales personnel, and then extend to other areas of the company.

ABOUT LATAM AIRLINES GROUP

LATAM Airlines Group S.A and its subsidiaries are the principal group of airlines in Latin America present in five domestic markets in the region: Brazil, Chile, Colombia, Ecuador and Peru, in addition to international operations inside Latin America and between it and Europe, the United States, and the Caribbean.

The group has a fleet of Boeing 767, 777, 787, Airbus A321, A320, A320neo and A319 aircraft.

LATAM Cargo Chile, LATAM Cargo Colombia, and LATAM Cargo Brazil are the LATAM Airlines freight subsidiaries. In addition to having access to the passenger cargo holds of LATAM Airlines Group, they have a fleet of 11 freighters, which will gradually increase to a total of up to 21 freighters by 2023.

They operate on the LATAM Group network as well as international routes that are solely used for shipping. They offer modern infrastructure, a wide variety of services and protection options to meet all customer needs.

Watch for further announcements as LATAM progresses through the certification process.

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About Alan Day

Alan Day – Co-Founder of Autism Double-Checked is an accomplished travel agent who began his career with Liberty Travel in 1999, then on moving to Connecticut in 2005, he formed his own agency. Alan’s son has Autism Spectrum Disorder: When considering the impact that his son’s Autism had on their own family vacations, Alan decided to refocus his agency and specialize in providing assistance and support for families impacted by Autism. For this purpose, he founded ASD Vacations to exclusively as a serve such families. In addition to assisting individual families, Alan produced a unique program called ‘Magic for Autism’ that enables groups of families to travel together with support for flights and at the destination. Alan also wrote a ‘Guide to Flying with Autism Spectrum Disorder’ and the Autism Passport as a means of communication between parents and destination resorts. Alan also writes a regular blog with tips and resources for families traveling with Autism.

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Founder Alan Day, and his partners have more than 100 years of collective experience in the travel industry. They also have special needs children and understand first-hand what precautions are necessary to create a safe and enjoyable space for individuals with ASD while away from home.

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