When you become Autism Inclusive, is it a matter of Diversity, Equity and Inclusion (DEI) or a means to improve your bottom line?
Here’s some really great news. It is BOTH. And it comes with a bonus – your staff will thank you. Check it out below:
In the United States, the Center for Disease Control (CDC) estimates that an amazing 1 in 36 children is impacted by ASD.
When factoring in parents and neurotypical siblings, this translates to a total market exceeding 25 million and, perhaps as big as 35 million.
Data in each country varies according to diagnostic guidelines, procedures and availability. When diagnostic facilities are similar to the US, numbers appear to be very similar. Lower numbers in some countries may, eventually, show the same when diagnosis “catches up”.
In other words, the worldwide market size is vast!
When parents of autistic children were asked “Do you take family vacations?”
87% said NO.
When they were asked “If autism-friendly options were provided, would you family be more inclined to travel?”
93% said YES.
When we surveyed parents and asked them to rank factors that they considered important in making a destination suitable, over 90% of them selected, as their top priority:
“Staff that understands our needs”
Many autistic people struggle with crowds, long lines and long waiting times. In consequence, they are more inclined than the general population to favor low seasons over busy seasons, quieter days over busier days and may even have a preference for the quietest times within any given day.
Everybody in the industry would like to increase occupancy during “soft” periods. We bet that you can say the same.
A tendency towards repetitive behaviors is a major characteristic of autism. Autistic people can become comfortable with the familiar while remaining stressed about changes/unfamiliarity.
Parents know, from lots of experience, that it pays to stick with things that are successful.
This is a loyal audience that will have a much greater probability of giving you repeat business. Who doesn’t want that?
Certification to the level of Autism Aware requires that customer-facing staff undertake basic training on the issues that are central to autism and how to understand the impact of those issues on the travel experience.
This training is very inexpensive and can be rolled out very rapidly. Ask us for a consultation to find out more.
Certification to the level of Autism Ready requires that customer-facing staff undertake further training on the issues that are specific to the learners job function. For instance, we have different courses for airports, airlines, hotel and travel agents. Within those segments, we make a distinction between, for example, flight crew and ground agents at an airline or housekeeping and front desk at a hotel.
This training is very inexpensive addition to the Autism Aware training and and can also be rolled out rapidly. Ask us for a consultation to find out more.
Certification to the level of Autism Double-Checked requires completion of training to the Autism Ready level plus the publication of a Visitors/Flyer’s Guide.
In order to make travel with autism truly accessible the autistic guest and their family need careful and detailed planning. Our guides deliver this information.
Training – prepare the travel entity for the autism community – check.
Information – prepare the autism community for the travel entity – check.
Both together – check and check – Autism Double-Checked.
Ask us for a consultation to find out more.
To eliminate the cost problem associated with employee turnover, ADC charges training “per seat” rather than specifically attaching it to named individuals. It works like this:
Staff are incredibly enthusiastic about these courses. We survey every student at the end of each course. Our Net Promoter Scores (NPS) range from +78.4 to +90.3. We are proud of that, given that scores of +25 are generally considered good and scores of +40 are both excellent and very rare.
We also ask students for comments. Here are a few examples of what we see:
“The course taught me so much about ASD and I’m so appreciative of having the opportunity to take it. Even in our daily life, one never knows when you may come into contact with an individual with ASD. It’s reassuring to have the awareness and preparation when, and if, that occurs. Thank you! ”
“Thank you for the opportunity to learn about ASD and ways to respond to related situations. ”
“Cool.”
When you are certifies as Autism Double-Checked, we provide assistance to you with reaching out to the community:
When you are certifies as Autism Double-Checked, we provide assistance to you with reaching out to the community:
When you are certifies as Autism Double-Checked, we provide assistance to you with reaching out to the community:
You can enroll with courses in English. Just follow this link now: Advisors – Eng
You can enroll with courses in Spanish. Just follow this link now: Agentes – esp
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